The psychology of life insurance buying

Date:6 July 2026
Time Reading:1 min
Author:Shelden SmollanChief Experience Officer
Shawn Redford
Reviewed by:Shawn RedfordChief Business Development Officer
Smiling parents and young daughter holding hands at a wooden table with a piggy bank, saving together at home.

Most Canadian families understand that life insurance matters. Yet many still delay taking action. Often, because daily life feels more urgent. Bills need to be paid, and immediate responsibilities take priority, while future risks feel distant and abstract. 

Canada’s healthcare system can also create a quiet sense of reassurance. While it covers essential medical needs, it doesn’t replace income or protect long-term financial obligations. That gap is easy to overlook, partly due to optimism bias, where most people subconsciously assume illness, disability, or premature death happen to someone else. Insurance also presents a unique challenge: it’s one of the few purchases consumers hope they never have to use. That disconnect makes it easy to deprioritize. 

Why do many Canadians delay buying life insurance?

One of the most common reasons people delay life insurance is something psychologists call present bias, but it is not because they do not care. It is because the human brain is wired to prioritize today over tomorrow. Immediate costs feel more real than future risks. 

According to LIMRA’s 2023 Canadian Insurance Barometer Study, approximately 31% of Canadian adults—about 8.4 million people—have a life insurance coverage gap. The risk feels distant. The premium feels immediate.

So the decision gets postponed.

Clients do not buy policies. They buy trust

Most clients won’t remember the technical details of their policy six months later, but they will remember how they felt during the conversation.

Insurance is intangible. You can’t see it or hold it. At its core, life insurance is about protecting the people you love and preserving their choices, stability, dignity, and opportunity. That makes trust the foundation of every decision. 

People want to feel heard, respected, and understood, not pressured.

When clients say they’re “comparing quotes,” they’re often comparing something deeper: their level of comfort with the person across from them.

Experior associates understand that once trust is built, conversations become clearer and decisions feel more manageable.

Experior Financial Group offers a no-obligation meeting with agents who take the time to understand your situation. Together, they build a personalized financial pathway based on your goals, responsibilities, and definition of financial independence. 

Contact an insurance agent today.

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Shelden Smollan
Chief Experience Officer

Shelden Smollan is the Chief Experience Officer at Experior Financial Group Inc., a role he has held since 2017. With over 30 years of leadership experience in the Canadian insurance industry, Shelden has dedicated his career to delivering exceptional client experiences, empowering advisors, and driving innovation.

His journey began in 1994, when he launched and managed a new insurance agency at London Drugs Insurance Services. He later served as Regional Sales Manager at Assumption Life for over a decade, simplifying processes and exceeding service expectations. As Vice President of Distribution at Insurance Supermarket Inc., he partnered with brokers nationwide to introduce innovative market solutions and streamline operations.

At Experior, Shelden’s mission is to ensure every client interaction reflects the company’s commitment to service excellence. He is a recognized industry leader with a strong focus on relationship management and providing insurance solutions for all clients, including those who are traditionally hard to insure.

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